It's been a recent trend to fault the current president for a low tip or no tip, then leaving a rude and patronizing note to let the server know--don't blame for the lack of tip, blame Obama! Obama's image as a "socialist" in the eyes of more conservative Americans has caused them to grow resentful of sharing their money, and they are holding onto it tighter than ever. Newsflash: It is not the "redistribution of wealth" when you are paying me for the service I have provided you. If Obama's policies have rendered you broke, you can't afford to dine out. Do you think Obama's alleged "socialism" is benefiting me any? I work for dollars an hour without your tips. The straws tightwads will grasp at for an excuse not to tip. Just be honest and tell me you are cheap. I'll believe you.
The Angry Waitress
Monday, December 24, 2012
Energy Drink Deaths Gain Attention of the FDA
Our on-the-go culture has made highly-caffeinated energy drinks a billion-dollar industry, but a recent spike in deaths allegedly caused by the beverage giant Monster has caught the attention of the FDA and consumers nationwide. While some energy drinks users are concerned about the potential health risks they pose, other loyal customers say it's no big deal.
5 Reasons Why You Should Eat Home!
http://www.bhagwad.com/blog/2009/philosophy/5-reasons-why-i-wont-tip-you-if-youre-a-waiter.html/
This scathing blog post by Bhagwad Jal Park lists five reasons why servers don't deserve his hard-earned money because they are just "doing their job"...which, pardon me, sounds like the exact reason they DO deserve it.
1. You act as if you're my best friend.
Bhagwad actually believes the reason servers don't deserve tips is because they are too nice. "I don’t want to know your name, or interact with you for any longer than I have to in order to place my order," he says. "As far as I’m concerned, you’re the equivalent of a conveyor belt that brings me my food and a computer into which I input my order."Don't worry Bhagwad, if you want to be treated like garbage, all you have to do is inform your server that you do not tip at the start of the meal. All the phony chit-chat and pleasantries you despise will cease from then on--as will your attentive and prompt service. You may even have retrieve your own meals from the kitchen or they will be drying out under the heat lamps for thirty minutes while your server attends to appreciative, non-thieving patrons.
2. You don't get paid enough.
Most servers make under minimum wage (2.13 in the state of New Jersey) because the government expects that they are making enough in tips. Bhagwad believes this is not his fault, and he should not be held accountable for the wage laws in this country. Even though the cost of meals in restaurants would DOUBLE if employers were forced to pay servers minimum wage, Bhagwad would prefer to be forced to pay that money in his bill rather than tip the server. "Please include the full cost in everyone’s bill thank you very much. I’ll pay it because I have to and the charge is there for me to see."
So the issue is not the money, but the common decency you have to possess to pay someone without being forced? Tipping is technically optional, and Bhagwad's main gripe in his post is that servers "expect" a tip that he refuses just because he can. Instead of tipping the person that waits on him diligently with a polite smile, he would rather his menu prices increase and cost him MORE than a 20 percent tip to make up for low wages. Makes sense.
3. You'll spit in my food if I don't tip you.
Doubtful, Bhagwad, but you just might piss off the wrong server some time. I wouldn't suggest dining at the same establishment twice.
4. Bringing me my food isn't worthy of being paid extra
If this isn't true, then why am I bringing you your food? Cook your own food or go to a self-serve establishment or buffet. If you are CHOOSING to eat in a full service restaurant, you should be agreeing to the common practice of TIPPING. You may not THINK that bring you your food is not worthy of being paid "extra" (Though you forgot setting up your table, bringing you your drinks, opening your wine, accommodating your special requests, refilling your drinks several times, bringing you bread, bringing you appetizers and salads, clearing your table between each course, bringing coffee and dessert, cleaning up after you, all while doing the same for four or five other tables of needy and demanding patrons) but extra implies I'm getting paid besides that tip you think I don't deserve. After taxes and tip-out to bussers and other staff, hourly wages amount to a check reading "0.00". So what you are saying is, my job is unnecessary (though you happily accept the service when dining out), AND you think I should do it for free. Apparently Bhagwad Jal Park is a proponent of slavery.
5. Money doesn't grow on trees.
Thank you for this clarification, Mr. Jal Park. Too bad it doesn't, then no one would ever have to be cheated by your disgustingly self-entitled practices again.
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Friday, November 23, 2012
The Ugly Love Affair with Coupons
http://blogs.browardpalmbeach.com/cleanplatecharlie/2011/11/waiters_hate_coupons.php
In our struggling economy, I completely understand the desire to save a buck. However, when an overzealous customer is overcome by the coupon craze, things can get ugly.
The blog entry, Five Reasons Your Server Hates Coupons, highlights five of the major reasons a waiter or waitress begins to fret when presented with that ugly square of paper. Low tips are often a result of a reduced bill (or a cheap customer), and expired or limited offers can often anger the customer. Reason number three on the list, "Using Multiple Coupons", is an example of what happens when an obsessively frugal guest has gone coupon-crazy.
While serving a table of four last week, I was presented with a 20 percent off coupon at the start of the meal. When the foursome had concluded their dinner, I removed the 20 percent and presented them with the check. They filled it with their money and handed it back. I walked away to the register and opened it-only to find some cash and a $25 off Dining Deal coupon.
A strict rule at my restaurant is no combined offers-one type of coupon per table. This message is presented clearly on each coupon. Each offer also instructs the customer to present the coupon to the server upon being seated-so that I may instruct of them of any limitations beforehand.
I begrudgingly headed back to the table to begin my dreaded "I'm sorry, but you can't do this" speech. They were at first understanding-they asked for the 20 percent off coupon back, and said they would use the $25 Dining Deal instead.
I returned once again to the register, re-discounted the check to its new amount of $62, and began to count the cash stuffed into the black vinyl check-holder. There was only two 20-dollar bills and a 10-dollar bill. Wait...what?
A third time I return to the table, now visibly frustrated. I opened the folder on the table.
"I'm sorry sir, but your check is $62, and there is only $50 here."
Before the man who had paid me could even respond, the two middle-aged women at the table began to snap.
"No no, there is plenty of money there."
I tried to explain that I had taken off the $25, and that the balance was $62. I showed them the $50 cash.
The miscommunication continued for another minute, all of us growing angrier until we quarreling like children, shouting at one another in the middle of the restaurant.
"I didn't pocket your $20," I rudely retorted at one point.
Finally: "THERE'S TWO OF THESE," cried one of the women, unfolding the $25 Dining Deal to reveal a second coupon underneath. My face must have been scarlet-red at this point.
"BUT YOU CAN ONLY USE ONE!"
At this point they asked to speak with the manager, who only echoed my instruction. I have learned that if there is one thing customers despise, it's to find out the ugly truth-they are not always right.
"We come here all the time, and the owner always lets me use more than one of these," one of the women remarked after the chip was knocked from her shoulder. Another popular tactic used by disenfranchised guests-name-dropping the owner without even knowing his name. He is just the ambiguous "owner".
The customers then insisted I split their check, so each couple could use a coupon. I obliged, without permission from management. I informed the table that I had not been authorized to do that for them, and if they attempted to do it another time, they might be told no.
"Oh, we will not be back," one woman shot cattily.
What a loss.
In our struggling economy, I completely understand the desire to save a buck. However, when an overzealous customer is overcome by the coupon craze, things can get ugly.
The blog entry, Five Reasons Your Server Hates Coupons, highlights five of the major reasons a waiter or waitress begins to fret when presented with that ugly square of paper. Low tips are often a result of a reduced bill (or a cheap customer), and expired or limited offers can often anger the customer. Reason number three on the list, "Using Multiple Coupons", is an example of what happens when an obsessively frugal guest has gone coupon-crazy.
While serving a table of four last week, I was presented with a 20 percent off coupon at the start of the meal. When the foursome had concluded their dinner, I removed the 20 percent and presented them with the check. They filled it with their money and handed it back. I walked away to the register and opened it-only to find some cash and a $25 off Dining Deal coupon.
A strict rule at my restaurant is no combined offers-one type of coupon per table. This message is presented clearly on each coupon. Each offer also instructs the customer to present the coupon to the server upon being seated-so that I may instruct of them of any limitations beforehand.
I begrudgingly headed back to the table to begin my dreaded "I'm sorry, but you can't do this" speech. They were at first understanding-they asked for the 20 percent off coupon back, and said they would use the $25 Dining Deal instead.
I returned once again to the register, re-discounted the check to its new amount of $62, and began to count the cash stuffed into the black vinyl check-holder. There was only two 20-dollar bills and a 10-dollar bill. Wait...what?
A third time I return to the table, now visibly frustrated. I opened the folder on the table.
"I'm sorry sir, but your check is $62, and there is only $50 here."
Before the man who had paid me could even respond, the two middle-aged women at the table began to snap.
"No no, there is plenty of money there."
I tried to explain that I had taken off the $25, and that the balance was $62. I showed them the $50 cash.
The miscommunication continued for another minute, all of us growing angrier until we quarreling like children, shouting at one another in the middle of the restaurant.
"I didn't pocket your $20," I rudely retorted at one point.
Finally: "THERE'S TWO OF THESE," cried one of the women, unfolding the $25 Dining Deal to reveal a second coupon underneath. My face must have been scarlet-red at this point.
"BUT YOU CAN ONLY USE ONE!"
At this point they asked to speak with the manager, who only echoed my instruction. I have learned that if there is one thing customers despise, it's to find out the ugly truth-they are not always right.
"We come here all the time, and the owner always lets me use more than one of these," one of the women remarked after the chip was knocked from her shoulder. Another popular tactic used by disenfranchised guests-name-dropping the owner without even knowing his name. He is just the ambiguous "owner".
The customers then insisted I split their check, so each couple could use a coupon. I obliged, without permission from management. I informed the table that I had not been authorized to do that for them, and if they attempted to do it another time, they might be told no.
"Oh, we will not be back," one woman shot cattily.
What a loss.
If servers only made mininum wage, you'd have to eat at home
http://ifyoucantaffordtotip.com/?p=178&fb_ref=widget
Most people, especially those that are self-considered to be "highly-educated", believe they are entitled to only the best. The finer things in life often include a luxurious dinner at a restaurant every now and again. This experience is only as enjoyable as the hard-working man or woman accomdating your every whim.
Arrogant individuals such as Travis, that believe serving is an easy job and that wait staff are entitled to no more than minimum wage, are living in a false reality. A tip-even a 20 percent one-is not excessive when you are being catered to by someone that is catering to about four or five other groups of individuals simulataneously. We do not merely "bring food" to YOU, Travis, for $20 an hour. We bring food, bring drinks, listen to complaints patiently and feign concern expertly, bring extra this and that, write orders, print checks, swipe credit cards, get change, clean up after you, wrap your leftovers, and try our very best to do it all with a smile. However, when waiting on the inconsiderate and self-entitled, the smile doesn't come easy. Your potential server deserves a 20 percent tip for accomplishing that feat alone.
Monday, November 5, 2012
Take them to Chuck E. Cheese Instead
I don't hate children, but for the most part, they do not belong in restaurants.
Restaurants are a dangerous place for children. They are full of slick surfaces, sharp edges, and frazzled servers darting about carrying heavy armloads of scalding hot food. If your little bundle of joy refuses to remain seated and scurries in front of me while I am balancing three heavy ceramic plates of food, it could spell disaster.
If I have to stop and wait for the child to move out of my way, I will be forced to endure first degree burns on my fingers to prevent myself from pitching forward and covering you, your child, and the rest of your family in someone else's dinner. You're welcome.
In addition to being so hyper that they cannot sit still, children nowadays often have trouble keeping quiet. If you haven't yet noticed, restaurants are places people go to enjoy a lovely meal in a peaceful atmosphere. Most customers' idea of ambiance is not listening to your child's high-pitched squeals and screams, nor your constant and increasingly frustrated pleading for him or her to just shut up already.
I recently was working a very slow Monday night shift at a tiny Italian restaurant. A woman I have waited on before came in with her horribly behaved baby and her boyfriend shortly before closing. This was only my second or third table of the night, so I was beyond disgusted and ready to go home.
It was pasta night, which means $9.99 for unlimited pasta. She and her boyfriend ordered their first dishes of pasta after making several fussy demands, and ate them quickly. They then ordered second helpings.
It was nearing ten o'clock, closing time and later than I usually stay, especially on a Monday evening. Her toddler was squirming in his high chair, screaming at the top of his lungs. Exhausted and losing patience, I went to sit in the pizzeria in the front of the restaurant. I heard a crash.
The child had thrown a glass to the floor and it had shattered everywhere. I fetched a broom and dustpan and began sweeping up the broken glass, as the mother's boyfriend chastised her for being an awful mother and not disciplining the "f-ing brat" effectively. Normally I would be appalled at a customer speaking to his girlfriend in front of me in that manner, but in this circumstance I silently cheered him on.
I cleared away the plates from their second course soon after and dropped their check. I thought that after what had happened they would be embarrassed, or at least empathetic, and pay their bill and leave. Instead, they made themselves at home. It was after ten, and the cashier had to go to their table and request that they pay because they had to close the register. They paid and continued to sit, the boyfriend leaned back comfortably in his seat sipping a beer, and the wild child out of his high chair and rolling around on the floor.
I asked my manager to please clean the table once they left so I could go home, collected my four dollar tip and left. I wish I could have asked them on what planet they thought it was acceptable to behave this way in a restaurant where they spent only $20, tipped me a measly $4, destroyed property and destroyed the peace.
I know children are a product of their environment, and if you cannot control them, leave them at home. It is not the obligation of your server to clean up after your child when it hurls a glass across the dining room or rips its food to shreds and sprinkles it all over the floor.
I have enough on my mind during a busy dinner shift- I shouldnt have to worry about stepping on swarms of young children or spilling hot soup on their heads. They are your children and your responsibility. Keep them seated or keep them at home.
Most of all, no staff or patrons should have to listen to your ill-behaved spawn have a temper tantrum. Stop eating, get up and take the child outside.
What's that? You don't want your meal ruined? Neither does anyone else.
Restaurants are a dangerous place for children. They are full of slick surfaces, sharp edges, and frazzled servers darting about carrying heavy armloads of scalding hot food. If your little bundle of joy refuses to remain seated and scurries in front of me while I am balancing three heavy ceramic plates of food, it could spell disaster.
If I have to stop and wait for the child to move out of my way, I will be forced to endure first degree burns on my fingers to prevent myself from pitching forward and covering you, your child, and the rest of your family in someone else's dinner. You're welcome.
In addition to being so hyper that they cannot sit still, children nowadays often have trouble keeping quiet. If you haven't yet noticed, restaurants are places people go to enjoy a lovely meal in a peaceful atmosphere. Most customers' idea of ambiance is not listening to your child's high-pitched squeals and screams, nor your constant and increasingly frustrated pleading for him or her to just shut up already.
I recently was working a very slow Monday night shift at a tiny Italian restaurant. A woman I have waited on before came in with her horribly behaved baby and her boyfriend shortly before closing. This was only my second or third table of the night, so I was beyond disgusted and ready to go home.
It was pasta night, which means $9.99 for unlimited pasta. She and her boyfriend ordered their first dishes of pasta after making several fussy demands, and ate them quickly. They then ordered second helpings.
It was nearing ten o'clock, closing time and later than I usually stay, especially on a Monday evening. Her toddler was squirming in his high chair, screaming at the top of his lungs. Exhausted and losing patience, I went to sit in the pizzeria in the front of the restaurant. I heard a crash.
The child had thrown a glass to the floor and it had shattered everywhere. I fetched a broom and dustpan and began sweeping up the broken glass, as the mother's boyfriend chastised her for being an awful mother and not disciplining the "f-ing brat" effectively. Normally I would be appalled at a customer speaking to his girlfriend in front of me in that manner, but in this circumstance I silently cheered him on.
I cleared away the plates from their second course soon after and dropped their check. I thought that after what had happened they would be embarrassed, or at least empathetic, and pay their bill and leave. Instead, they made themselves at home. It was after ten, and the cashier had to go to their table and request that they pay because they had to close the register. They paid and continued to sit, the boyfriend leaned back comfortably in his seat sipping a beer, and the wild child out of his high chair and rolling around on the floor.
I asked my manager to please clean the table once they left so I could go home, collected my four dollar tip and left. I wish I could have asked them on what planet they thought it was acceptable to behave this way in a restaurant where they spent only $20, tipped me a measly $4, destroyed property and destroyed the peace.
I know children are a product of their environment, and if you cannot control them, leave them at home. It is not the obligation of your server to clean up after your child when it hurls a glass across the dining room or rips its food to shreds and sprinkles it all over the floor.
I have enough on my mind during a busy dinner shift- I shouldnt have to worry about stepping on swarms of young children or spilling hot soup on their heads. They are your children and your responsibility. Keep them seated or keep them at home.
Most of all, no staff or patrons should have to listen to your ill-behaved spawn have a temper tantrum. Stop eating, get up and take the child outside.
What's that? You don't want your meal ruined? Neither does anyone else.
Tuesday, September 25, 2012
I'm a Waitress, Not an Escort
“I said, NO LEMON!” he growled at me, shoving the glass of iced tea back across the counter. I flinched at his rudeness and brittle tone. His lazy eye leered at me from behind his thick glasses. Muttering to myself, I turned around to fetch him a brand new glass of iced tea, without the offensiveness of a lemon wedge perched on the rim.
In my two year stint as a diner counter waitress, my clientele consisted of one major demographic - crotchety, aging bachelors. These men, without the comfort of a wife at home to cook them dinner, and apparently without the abilities to fix their own, visited the diner often five or more days out of the week and subjected me to all of their fussy demands. I became increasingly understanding of why these men remained single. Unfortunately, not only was I expected to cater to these men’s every whim and desire when it came to their dinner, I was also supposed to stand there like a mindless post and listen to stories about their excruciatingly dull lives. Forget I had other customers to wait on - it was more pertinent that I give my undivided attention to a man who apparently gets none anywhere else.
John, the lemon detester, was the pickiest eater and biggest rambler of them all. He would fill up a seat at my counter with his very generous frame for hours upon hours - nowhere else to go and nothing else to do but talk my ear off about the fascinating field of accounting. If by chance I had other things to do at my place of employment rather than stand there and suck up his insipid conversation, he’d complain that I was rude. If I made the slightest mistake while serving him his usual five-course meal, such as leaving a lemon on his iced tea when I apparently should have learned by now that he takes his tea without lemon - he’d give me a healthy portion of his irrational attitude. He’d switch from snapping at me rudely and chastising my service to flirting with me and staring at my breasts rather than my face while he driveled on about his house in LBI.
“You should come visit,” he once said. “I invite a lot of waitresses to stay with me there.”
One day, I had just about enough. I had been bending over backwards to appease his insatiable demands. He requested an appetizer, scallops wrapped in bacon, that we did not have on our menu. I begged the indignant chef to make an exception and prepare the dish for my difficult customer. He obliged. I brought the plate out to John.
He wrinkled his nose at me and gestured toward a cabbage leaf garnishing the edge of the plate in disdain. “They always have to screw something up,” he retorted unhappily.
A much more pleasant regular of mine sitting beside him appeared confused. “John, you don’t have to eat that part.”
I was livid. I brought out John’s second appetizer. He wasn’t satisfied with that, either. Next I brought him his main course - pork chops. By this time I was resigning my position as humble servant to his whininess and unreasonable nature. I walked past him several times, and noticed he had barely touched his pork chops. Without asking him the problem, I waited until the busboy had cleared his plate and asked him if he wanted dessert.
“The pork chops weren’t cooked enough,” he mumbled like a spoiled child, not even making eye contact. A legitimate complaint of course, but I couldn’t care less at this point.
“You should have told me,” I chastised him.
“You never came over,” he argued.
“I walked past you several times,” I sneered, and began to pour him a cup of coffee. Distracted by his tense energy, I had accidentally grabbed the pot of decaf. He began to wail in protest.
“Regular, regular, REGULAR!!”
I froze mid-pour and gawked at him in awe. “You don’t have to be so nasty,” I shot at him, furiously pouring him a cup of regular coffee.
He argued I was the one being nasty. I told him I certainly am not nasty, I’m at work and my job does not permit me to behave in the way I truly see fit. I slammed his cup of coffee onto the counter and did not return to him again for the remainder of the night. He had to obtain his check from the cashier. He left me his usual ten dollar tip, but promised the check out girl he would not be sitting with me again. “That’s ten dollars less that she’ll be getting from now on,” he remarked nastily.
When I began to think about it, I usually waited on John two nights a week at ten bucks a pop. He contributed to twenty dollars of my earnings every week. It was a significant amount, and I had been finding myself biting my tongue against his orneriness and suffering silently through his sexist attempts to turn me into some sort of geisha there to coddle his needs. I realized this man had held way too much power over me with his wallet and was beyond relieved my connection with him had been severed. I wasn’t paid company, I was a waitress - what he needed was an escort.
Of course, I still had a colorful array of other characters lining my counter - an incredibly wealthy yet cheap and frumpy old man Dominic, whom expected to receive everything for free, left me a two-dollar tip consistently and often told me I “should know better” if I made any error in satisfying his appetite; an always drunken man old enough to be my grandfather who would gape at me over his cup of coffee and tell me what he’d do to me if he were only 50 years younger; or a young bespectacled oddball often caught taking photographs of the waitresses with his phone that once chased me around the restaurant insisting he give me a chocolate bar.
He came in often, always ordered a Pepsi, took one sip only, and then asked for his check. His real reason for being there was to harass and frighten the female servers until we were all hiding in the kitchen. He already had restraining orders filed against him for following waitresses to their cars and was banned from several other diners in the area. After I refused to take candy from this definite “stranger”, he ate it himself then approached me to throw out the wrapper. I refused.
“I’ll do it,” my fellow server offered.
“No!” the customer shrieked. He snatched the wrapper back. “I asked her to do it!”
Needless to say, he was soon banned from our diner as well. A server also walked me to my car that night.
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